FAQS

1. What makes smocked and hand-embroidered dresses special?

Each dress is made by hand, so it has its own story and unique expression. No dress is the same because everything we do, we leave the essence of ourselves.

2. What are your order policies?

To get all the information about our order policies, please click here

3. How do I place an order? Click here

4. What is the minimum order?

+ For all kinds of clothes:

- Minimum order quantity is 200 pieces or sets

- Minimum order per design and color is 50 pieces

- Minimum order quantity per size is 10 pieces

+ For all kinds of handmade accessories: 200 pieces per order, 50 pieces per design

5. How much discount will I get when placing a large order?

Yes, you will get a discount when placing a large order as follows:

- Order of 1000 – 1999 pieces or sets: 2% OFF

- Order of 2000 – 2999 pieces or sets: 3% OFF

- Order of 3000 – 4999 pieces or sets: 4% OFF

- Order of 5000 pieces or sets and over: 5% OFF

This policy is applied from 1 November 2021 .

6. How much does a sample cost?

- US$20 ~ $30 for one sample of smocked dress, smocked clothes, smocked two-piece set, smocked pajamas, T-shirt, and pants without smocking...

7. How long is the production time for a wholesale order?

+ For orders of 200 - 500 pieces: about 30 ~ 35 working days.

+ For orders of 1000 – 2000 pieces: about 35 ~ 40 working days.

+ For orders of 2,000 – 3,000 pieces: about 40 ~ 45 working days.

+ For the order of 3,000 - 5,000 pieces: about 45 ~ 50 working days.

+ For orders of 5,000 pieces to 10,000 pieces: about 50 ~ 55 working days.

+ For larger orders: confirm later.

8. How long is the production time for a sample order?

- Sample order of 1-10 pieces: About 2 weeks after receiving payment

- Sample order of 11-20 pieces: About 2-3 weeks after receiving payment

- Sample order of 21-30 pieces: About 3-4 weeks after receiving payment

Production time may range from 3-5 days longer if samples are geometric dresses. Production time will be counted after you confirm all information in your order and make payment.

9. How long is the shipping time?

- Shipping by UPS, FedEx: About 5 working days

- Shipping by Air: 7-10 days

- Shipping by Sea: 35-40 days

10. Do I have to confirm receiving order shipments?

Yes, you have to confirm receiving order shipments by email within 10 days from the date of delivery shipment. After 10 days without any confirmation email or notice, we will assume that the shipments have already been delivered to you fully. We are no longer responsible for the shipments.

11. How can I make a payment?

You can choose one of the following bank options for payment

Note: All OUR BANK ACCOUNTS ARE IN VIET NAM ( WE HAVE NO OTHER ACCOUNTS IN OTHER COUNTRIES)

You can choose one of the following bank options:

1. ONLINE PAYMENT VIA VISA, MASTERCARD, etc...

OnePAY represents MasterCard to provide online payment solutions. All normal international cards like VISA, MasterCard, JCB, and Diners Clubs are accepted.

Payoneer does not accept all types of cards. It primarily supports payments made via bank transfers, credit cards (like Visa, Mastercard, and sometimes American Express, depending on the country), and local payment methods in some regions. However, debit and prepaid cards are not always accepted.

Please check directly with Payoneer or review their accepted payment methods on your account dashboard, as available options can vary by country and card issuer.

2. BANK WIRE TRANSFER

- Beneficiary Name: BABEENI VIETNAM COMPANY LIMITED

- Account Number: 797979

- ACC With Bank: SOUTHEAST ASIA COMMERCIAL JOINT STOCK BANK

- SWIFT Code: SEAVVNVX

- Bank address: 339 Nguyen Van Cu, Ha Noi 10000, Vietnam

- Beneficiary address: No 66 Viet Hung, Long Bien, Hanoi 10000, Vietnam

Pay in US Dollars

You can transfer to our company bank account as follows:

- Beneficiary name: BABEENI CO., LTD

- Account Number: 054 137 023 8679

- Swift code/urban code: BFTV VNVX

- Bank name: Bank for Foreign Trade of Vietnam

- Bank Address: 198 Tran Quang Khai, Hoan Kiem, Ha Noi, Viet Nam

- Beneficiary address: No 66 Viet Hung, Long Bien, Hanoi 71000, Vietnam

Pay in GBP

- Beneficiary name: BABEENI Co., Ltd

- Account Number: 054 1350 223 822

- Swift code/urban code: BFTV VNVX

- Bank name: Bank for Foreign Trade of Vietnam

- Bank Address: 198 Tran Quang Khai, Hoan Kiem, Ha Noi, Viet Nam

- Beneficiary address: No 66 Viet Hung, Long Bien, Hanoi 71000, Vietnam

Notice for the customer in the USA: When you receive the shipment, you will have to pay about 7% - 10% for import tax and duties (this cost depends on Each State's policies)

Apply for order value over $800 (include product cost + shipping cost)

12. Do I have any benefits for fast payment?

- Yes, you will get the “Fast Pay Bonus” if you make payment within 3 working days when placing an order. It is a 1% deduction to the total value of the products and it will be 2% from November 1st, 2022 . This policy is applied to wholesale orders.

For example:

- If you place an order with the value of US $ 10,000 on April 2nd. You will get a Bonus of US$ 100 by completing your payment before April 5th.

Please note that: This only applies to orders of more than 200 pieces

13. Can I use my label/tag, or care label for dresses?

- Yes, we can add your label to the products that you order

+ Label cost: $250 for 5000 woven labels/tags, $250 for 5000 hang-tags

+ Care label cost: $150 for 5000 pieces

14. Can I use my designs and how do I apply them?

Yes, you can use your design. The minimum quantity for your design is 50pcs per design:

- If you already have the images of your designs, please send them to us, and we will make them for you.

- If you only have ideas for your custom designs without images, our designers will help you create the images of them for your reference before production.

15. Do I need to pay to take pictures of my design?

Yes, you need to pay $2 per picture as a design service charge

We sell 3 packs of designing services:

Pack 20: pay $20 for 10 pictures

Pack 50: pay $50 for 30 pictures

Pack 100: pay $100 for 70 pictures

Designing time: 1-3 working days after you paid

Note: you will get free pictures after you place 3000pcs of a wholesale order

16. Do I need to pay for your Sample Fabric and Custom 4.0 Printing Fabric design service?

The Sample fabric and Custom 4.0 Printing Fabric design service price is $25 for each fabric

17. Do I need to pay for your product pictures without a watermark?

Yes, to get pictures without a watermark, you need to pay $2 per picture. We sell 3 packs of the photo without the watermark:

* Pack 20: pay $20 for 10 pictures.

* Pack 50: pay $50 for 30 pictures.

* Pack 100: pay $100 for 70 pictures.

18. What is the price term?

- FOB price, Hanoi (this price does not include shipping cost.)

19. What is the payment term?

- For orders below $5,000: please pay in advance

- For orders over $5,000: Please pay a deposit of 50% of the whole order value before production time and T/T no later than 5 days before shipment.

NOTE: The deposit that has been made will be non-refundable (this deposit is used to reserve for your order and pay for labor and material charges during the process of production)

20. Where can I find your size guide?

- To see all our size guides:

21. How can I choose fabric colors?

Please choose our all fabric colors at this link: click here

22. When I place an order, do I have to pay any import taxes, duties, and any other charges?

It depends on your government's policy.

In our experience:

in the USA (depending on your state policy)

- Your order under 800 USD is free tax

- Your order is above 800 USD you may need to pay 7- 10% as imported taxes/duties when you receive the shipment

In the UK:

- Size produced under 18 months free tax

- Size produce 24 months to 5T: 12% Import Tax

- Size produce 6T above 33% Import Tax

23. How are these clothes packed?

Our products are packed in 3 steps:

Step 1: After being ironed, each item will be folded and put individually into a plastic bag.

Step 2: We put all into a five-layer carton box sized 50 x 50 x 50 cm. This kind of carton-sized box can contain about 150 normal dresses or sets (depending on the size of each product)

Step 3: After putting all the items into the box, we cover it with plastic and put the stamp of the sender and receiver's addresses on.

24. How are products shipped?

Depending on each order, we will suggest to you how to ship products. For example:

* An order of 50-200 kg should be shipped by UPS.

* An order of more than 200 kg should be shipped by sea. For further information, please don't hesitate to contact us throughout the process of placing an order.

25. What is your production capacity?

- Blank clothing: over 1,800,000 pieces or sets/ year.

- Applique clothes: over 1,200,000 pieces or sets/ year.

- Hand-smocked clothes: over 1,000,000 pieces or sets/year

- Handmade smocked accessories: about 200,000 pieces or sets/year

Note: estimate capacity of 2019

26. How long have you been manufacturing and exporting smocked clothes for children?

We have been manufacturing and exporting children's clothing since 2007.

27. Do I get a discount under MOQ or policy?

No discount will be applied in the following cases: - When you order less than 200 pc

28. How to use Babeeni's design website

To learn how to use Babeeni's design website, please click here !!